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Reports on Productivity published by SERVICEPower

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	Fire & Security Success Story sponsored by SERVICEPower CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. Posted: June 25, 2008 \| Published: June 1, 2008 Topics: Business Process Automation \| Call Centers \| Customer Service \| Productivity \| Professional Services Automation Software \| Security \| SLA

	Whatever Happened to Service? sponsored by SERVICEPower CASE STUDY - Quality Store investigated the market and selected an integrated retail scheduling system from SERVICEPower and this solution provides guaranteed appointments for the designers. Posted: June 25, 2008 \| Published: June 23, 2008 Topics: Customer Service \| Internet \| Productivity

	Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand sponsored by SERVICEPower BOOK - This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand. Posted: March 20, 2008 \| Published: August 1, 2007 Topics: Customer Satisfaction \| Productivity


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