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Contact Centers sponsored by AMC Technology


		The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.	sponsored by Genesys


These are reports on Contact Centers published by AMC Technology. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.

Related Topics

MORE GENERAL: IT Service Centers

MORE SPECIFIC: IP Contact Centers


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	Salesforce.com™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...

	SAP™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

	Microsoft Dynamics™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...

	Oracle PeopleSoft CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

	Oracle Siebel Integration into the Contact Center Technical Integration Brief WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.


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