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Oracle (Product) sponsored by AMC Technology
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These are reports on Oracle (Product) published by AMC Technology. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic. |  |
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Oracle PeopleSoft CRM Integration into the Contact Center
 
WHITE PAPER: Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Oracle Siebel Integration into the Contact Center Technical Integration Brief
WHITE PAPER: Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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MORE GENERAL: 
