WHITE PAPER - This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Sales | SAP (Product) | User Experience