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Customer Interaction Services sponsored by Genesys


Reports on Customer Interaction Services published by Genesys

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	E-Book: Making Real-time Information a Reality in the Contact Center sponsored by Genesys EDITORIAL RESOURCE GUIDE - This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center. Posted: September 8, 2008 \| Published: September 8, 2008 Topics: Best Practices \| Business Intelligence \| Call Centers \| Contact Centers \| Customer Interaction Services \| Customer Satisfaction \| ERP

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales


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