WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

EDITORIAL RESOURCE GUIDE - In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications.
Posted: June 20, 2008 | Published: June 20, 2008


Topics:  Best Practices | Communications Systems | CTI (Computer Telephony Integration) | IT Managers | Unified Messaging | VoIP

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP