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Contact Center Management sponsored by Avaya Inc.


		Build a New Business Model Using a Remote Support Solution In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.	sponsored by NTR Global


Reports on Contact Center Management published by Avaya Inc.

Related Topics

MORE GENERAL: Systems Management

MORE SPECIFIC: Contact Center Workforce Management


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	Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction sponsored by Avaya Inc. WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. Posted: June 2, 2008 \| Published: March 3, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Home Offices \| Productivity \| Workforce Management Software

	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: May 20, 2008 \| Published: March 1, 2007 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

	IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience sponsored by Avaya Inc. WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. Posted: February 8, 2008 \| Published: February 8, 2008 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| Customer Loyalty \| High Availability \| Software Selection \| TCO \| User Experience


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