White Papers, Product Information, Webinars and Case Studies by ABS Associates, Inc.

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ABS Associates, Inc.

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	Case Study: Ennis Knupp + Associates sponsored by ABS Associates, Inc. CASE STUDY - This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS. Posted: August 25, 2008 \| Published: July 25, 2008 Topics: Help Desk Management \| Infrastructure Management \| IT Service Management

	Case Study: Children's Memorial Hospital sponsored by ABS Associates, Inc. CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Posted: July 28, 2008 \| Published: July 25, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Help Desk Management \| ITIL \| Medical Records Management \| Medical Software \| Metrics \| Workflow Software

	The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? sponsored by ABS Associates, Inc. WHITE PAPER - Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. Posted: February 13, 2008 \| Published: February 13, 2008 Topics: Customer Service \| Outsourcing \| Productivity \| Sales \| Software

	Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises sponsored by ABS Associates, Inc. SERVICE LISTING - As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution. Posted: January 30, 2008 \| Published: January 1, 2008 Topics: Automatic Call Distribution Systems \| Operating Systems \| Technical Support Staff \| Web Applications Software

	The Truth About Outsourcing Help Desk sponsored by ABS Associates, Inc. WHITE PAPER - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... Posted: May 19, 2006 \| Published: May 1, 2006 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| ITIL \| Technical Support Staff

	Help Desk Warning Signs: Is it Time to Consider Outsourcing? sponsored by ABS Associates, Inc. WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... Posted: September 19, 2005 \| Published: September 1, 2005 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Outsourcing Services \| Outsourcing \| Productivity \| SLA \| Vendor Selection


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