White Papers, Product Information, Webinars and Case Studies by Numara Software

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	Developing a Spectacular Support Structure WEBCAST: Posted: April 9, 2008 \| When: January 1, 2004 In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with. Topics: Webcasts

	Practical Configuration Management: CMDB You Can Do Right Now! WEBCAST: Posted: April 9, 2008 \| When: November 28, 2007 This webcast discusses the CMDB overview - ITIL and CMDB, the CMDB System concept. Topics: CMDB \| ITIL

	ITIL Now - A Stepped Approach WEBCAST: Posted: April 1, 2008 \| When: March 1, 2008 Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management. Topics: Business IT Alignment \| Business Process Management \| IT Best Practices \| IT Service Management \| ITIL \| Service Level Management

	Managing Assets with Numara® Track-It! (including Bar Code) WEBCAST: Posted: April 1, 2008 \| When: March 1, 2008 Listen to this Webcast to learn how you can get a handle on all your company assets. Learn about a solution that can help your organization address its IT asset management process issues through audit, auto-discovery process tracking. Topics: Business Process Automation Software \| Business Process Management \| IT Asset Management \| IT Asset Management Software \| Service Level Management

	Turn the Dial to "On" with Effective ITSM and Relieve IT Pressure Now WEBCAST: Posted: April 1, 2008 \| When: March 1, 2008 Listen to this Webcast to learn about the key challenges surrounding ITSM, how organizations are resolving those issues and what tools your organization can leverage to increase its ITSM efforts. Topics: Business IT Alignment \| Business Process Management \| Change Management \| Configuration Management \| IT Asset Management \| IT Best Practices \| IT Service Management

	Configuration Management - How to Really Cover your Assets WEBCAST: Posted: April 1, 2008 \| When: March 1, 2008 Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. Topics: Change Management \| CMDB \| Configuration Management \| Infrastructure Management \| IT Asset Management \| IT Asset Management Software

	Numara® FootPrints 8: Service Management that Serves the Business WEBCAST: Posted: March 28, 2008 \| When: March 1, 2008 View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage. Topics: Application Deployment \| Best Practices \| Business IT Alignment \| Business Process Automation \| Change Management \| Customer Satisfaction \| Help Desk Software \| Help Desks \| Web Applications Software \| Workflow Software

	Numara® Track-It! 8 Overview Webinar WEBCAST: Posted: March 28, 2008 \| When: March 1, 2008 In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels. Topics: Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

	Numara® FootPrints Change Management: Solutions for Automating and Managing Change WEBCAST: Posted: March 28, 2008 \| When: March 1, 2008 Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk. Topics: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software


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