WHITE PAPER -
This document is based on a Portrait Software/TechTarget webcast entitled "The Secret Behind Successful Retention Programs: Next-Generation Analytics."
Posted: May 2, 2008 | Published: April 1, 2008
PODCAST -
This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs.
Posted: April 15, 2008 | Premiered: April 15, 2008
WEBCAST -
The theme of this webcast is that analytics drives better marketing decisions and improves customer retention. It examines the shift away from creative dominated marketing to one driven by analytics, where customer insight produces optimal results.
Posted: March 27, 2008 | Premiered: April 15, 2008
WHITE PAPER -
In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
Posted: September 4, 2007 | Published: July 1, 2007
CASE STUDY -
Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: September 4, 2007 | Published: July 1, 2006
WHITE PAPER -
This document is based on a Portrait Software/TechTarget webcast entitled "The Secret Behind Successful Retention Programs: Next-Generation Analytics."
PODCAST -
This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs.
WEBCAST -
The theme of this webcast is that analytics drives better marketing decisions and improves customer retention. It examines the shift away from creative dominated marketing to one driven by analytics, where customer insight produces optimal results.
