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Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions

WHITE PAPER - In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: May 20, 2008 | Published: May 19, 2008

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Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Management Software | CRM | Workforce
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