WHITE PAPER - IBM Rational software can offer the best of both worlds through integration with a broad range of open source tools and plug-ins, while maintaining an overarching platform that manages the entire development lifecycle.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Change Management | Collaboration | Open Source | Software Configuration Management | Testing

WHITE PAPER - ITIL-the Information Technology Infrastructure Library-is the de facto standard for IT service management and delivery.
Posted: February 14, 2008 | Published: February 13, 2008


Topics:  Change Management | Configuration Management | Financial Management | IT Service Management | ITIL | Security Management

WHITE PAPER - While ITIL is the de facto approach for service management, CIOs often struggle with understanding ITIL and its benefits. Learn about real-world ITIL implementations that encompass product procurement, service desk and network management so...
Posted: October 29, 2007 | Published: September 1, 2007


Topics:  Business IT Alignment | Business Process Management Software | IT Service Management | ITIL | Network Management | Outsourcing | Product Management

WHITE PAPER - Beyond resource strains, software audits require additional costs to deploy asset management services to prevent future compliance breaches. Read this paper to learn how your organization can ensure it has documentation to withstand a compliance au...
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Compliance Audits | Inventory Management | Software Asset Management | Software Best Practices | Software Implementation | Software Licensing | Software Project Management

WHITE PAPER - Read this paper to learn how an integrated infrastructure management solution addresses complex infrastructure issues to create an infrastructure that combines asset management life cycle, service delivery and a beneficial relationship methodology.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Application Development | Application Integration | Application Life-Cycle Management | Asset Management Services | Information Management | Infrastructure Management | Infrastructure Services | Mobile Device Management | Regulatory Compliance | Wireless Infrastructure

PRODUCT LITERATURE - Read this paper to learn how combining an IT asset management life cycle, an efficient service delivery process and a service desk can yield overall cost reductions while improving security and delivering greater value to the organization.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Application Development | Application Integration | Application Life-Cycle Management | Asset Management Services | Information Management | Infrastructure Management | Infrastructure Services | Mobile Device Management | Regulatory Compliance | Wireless Infrastructure

WHITE PAPER - Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

PRODUCT OVERVIEW - An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

PRODUCT LITERATURE - Read this paper to learn more about deriving maximum value from your IT infrastructure by maintaining strategic alliances with hardware and software manufacturers.
Posted: October 29, 2007 | Published: July 1, 2007


Topics:  Compliance Audits | Inventory Management | Software Asset Management | Software Best Practices | Software Implementation | Software Licensing | Software Project Management

WHITE PAPER - We repeatedly demonstrated to our clients that the best way to address the complex issues of infrastructure management is a tightly integrated infrastructure solution combining an IT asset management lifecycle program with an integrated delivery model.
Posted: April 27, 2004 | Published: April 27, 2004


Topics:  Asset Management Services | Hardware Management Services | Infrastructure Services | IT Consulting Services | Software Asset Management