WEBCAST - Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Cost Benefit Analysis | Databases | Infrastructure Management | IT Asset Management | IT Asset Management Software | Quality Control

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Posted: April 9, 2008 | Premiered: January 1, 2004


Topics:  Best Practices | Change Management | CMDB | Configuration Management | Contact Center Management | Infrastructure Management | IT Asset Management | IT Asset Management Software | Webcasts

WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Configuration Management | Databases | IT Best Practices | IT Service Management | ITIL | Secure Content Management | Service Level Management

WEBCAST - Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Auditing (Finance) | Business Process Automation Software | Business Process Management | Compliance Software | IT Asset Management | IT Asset Management Software | Service Level Management | Vendors

WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Application Deployment | Best Practices | Business IT Alignment | Business Process Automation | Change Management | Customer Satisfaction | Help Desk Software | Help Desks | Web Applications Software | Workflow Software

WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
Posted: April 9, 2008 | Premiered: November 28, 2007


Topics:  Business Process Management | CMDB | Configuration Management | ITIL | Software | Systems Integration | Systems Management