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		Retail 101: Juggling POS with Mobility, Call Centers, BI and Security In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.	sponsored by Hewlett-Packard Company

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	Cost Cutting in IT to Cope with Economic Slowdown WHITE PAPER: Posted: July 1, 2008 \| Published: March 5, 2008 This research contains an extensive list of possible efforts that IT organizations can undertake when pressures arise, forcing a reduction in IT budgets.	sponsored by Avaya Inc.

	Fire & Security Success Story CASE STUDY: Posted: June 25, 2008 \| Published: June 1, 2008 Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.	sponsored by SERVICEPower

	Constellation Energy Group CASE STUDY: Posted: June 16, 2008 \| Published: February 1, 2007 In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.	sponsored by EMC Corporation

	How to Manage Benefits Administration During Mergers and Acquisitions WHITE PAPER: Posted: June 9, 2008 \| Published: January 1, 2007 To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.	sponsored by Workscape

	Retail 101: Juggling POS with Mobility, Call Centers, BI and Security WHITE PAPER: Posted: June 6, 2008 \| Published: June 5, 2008 In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.	sponsored by Hewlett-Packard Company

	Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform CASE STUDY: Posted: May 27, 2008 \| Published: January 1, 2007 Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.	sponsored by CosmoCom, Inc.

	Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations WHITE PAPER: Posted: May 27, 2008 \| Published: January 1, 2008 This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.	sponsored by CosmoCom, Inc.

	Roadmap for Implementing a Multi-Site IP Contact Center WHITE PAPER: Posted: May 20, 2008 \| Published: March 1, 2007 Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.	sponsored by Avaya Inc.

	Moving beyond the Queue - Focusing on the Real-Time Customer WHITE PAPER: Posted: May 20, 2008 \| Published: May 19, 2008 In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.	sponsored by Inova Solutions

	Success Story: Communications - AT&T CASE STUDY: Posted: May 19, 2008 \| Published: May 1, 2008 The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.	sponsored by Genesys

	SAP™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Oracle PeopleSoft CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Oracle Siebel Integration into the Contact Center Technical Integration Brief WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Contact Center Costs: The Case for Telecommuting Agents WHITE PAPER: Posted: April 16, 2008 \| Published: April 1, 2008 This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.	sponsored by Avaya Inc.

	Communications and Media Company Proves Gaining Control over Exceptions Results in Greater Customer Retention and Savings CASE STUDY: Posted: March 12, 2008 \| Published: July 1, 2007 The implementation of Resolution Accelerator was accomplished in less than three months and began providing immediate benefits in terms of reducing exception load and tracking exception volume.	sponsored by Vitria

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