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Business of Information Technology  >  Business Processes  >  Customer Service  >  Customer Satisfaction  >  
Churn
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See more details by viewing the abstractDownload this now, without viewing the abstract
WHITE PAPER:   Posted: April 23, 2008 | Published: April 1, 2008
MARKETERS ARE FLYING BLIND WHEN IT COMES TO LEVERAGING CUSTOMER DATA AND ANALYTICS: A new CMO Council study finds lack of customer data sharing, integration and insight is impacting competitiveness, retention rates, revenue and profitability.
 sponsored by CMO Council


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WHITE PAPER:   Posted: January 11, 2007 | Published: April 1, 2006
While marketers are making customer development a priority, they have a significant disconnect with the realities that drive effective customer targeting, acquisition and retention.
 sponsored by CMO Council


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