WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

CASE STUDY - The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support.
Posted: June 9, 2008 | Published: June 7, 2008


Topics:  Communications Networks | Remote Network Management | Videoconferencing Systems

TRIAL SOFTWARE - SolarWinds VoIP Monitor proactively analyzes VoIP quality across WAN links and monitors the systems and protocols supporting your VoIP environment.
Posted: May 9, 2008 | Published: May 9, 2008


Topics:  Communications Networks | Communications Software | VoIP

WHITE PAPER - Electronic transactions whether email, instant messaging or other communication methods, are legally binding and can be used and admitted in litigation. Check out E-Guide to learn best practices for ensuring that your organization is e-...
Posted: November 12, 2007 | Published: November 12, 2007


Topics:  Communications Networks | Compliance Best Practices | Email Archiving | Instant Messaging | Instant Messaging Software | Risk Assessment | Risk Management | Sarbanes-Oxley Compliance

WHITE PAPER - Learn about the challenges of hosting multiple VANs, new capabilities delivered by EDI technology and the financial and operational improvements migrating to a single VAN can provide.
Posted: September 19, 2007 | Published: September 1, 2007


Topics:  B2B | B2B Integration | Business Process Management | Communications Networks | eCommerce Services | EDI | Network Best Practices

WHITE PAPER - This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business.
Posted: November 10, 2006 | Published: August 1, 2006


Topics:  Communications Networks | Downtime | High Availability | Network Event Correlation | Network Monitoring Software | Network Performance | Network Performance Management Software | RAS (Reliability, Availability, Serviceability) | Service Process Optimization Software