Customer Self-Service IT Reports, Webcasts and White Papers

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Customer Self-Service
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		Genesys Global Consumer Survey - 2007 This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.	sponsored by Genesys

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	Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line WHITE PAPER: Posted: June 20, 2008 \| Published: February 1, 2005 This white paper provides the three best practices for today's profitable contact centers.	sponsored by Avaya Inc.

	Genesys Global Consumer Survey - 2007 WHITE PAPER: Posted: March 25, 2008 \| Published: January 1, 2007 This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.	sponsored by Genesys

	Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance WHITE PAPER: Posted: March 19, 2008 \| Published: January 1, 2007 Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).	sponsored by Infor

	Collaborative Reporting Architecture WHITE PAPER: Posted: January 7, 2008 \| Published: January 3, 2008 The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...	sponsored by Actuate Corporation

	Actuate & CRM Co-sponsored Whitepaper - Next Generation Online Channel Reporting for Banking and Investment Firms PRODUCT LITERATURE: Posted: February 7, 2007 \| Published: February 7, 2007 This whitepaper identifies current drivers of change across a range of financial service customer segments and provides insight into how the world's leading institutions are keeping pace by improving their online channels-implementing advanced ...	sponsored by Actuate Corporation

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