WHITE PAPER:   Posted: May 5, 2008 | Published: October 1, 2007
As service-oriented architecture (SOA) moves from early-adopters to mainstream corporate initiatives, companies are challenged to quickly achieve their intended goals of business agility and cost savings from service reuse.

WEBCAST:   Posted: April 9, 2008 | When: January 1, 2007
This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard.

WHITE PAPER:   Posted: February 26, 2008 | Published: March 1, 2007
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees.

CASE STUDY:   Posted: February 25, 2008 | Published: January 1, 2006
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.

WHITE PAPER:   Posted: February 25, 2008 | Published: January 1, 2007
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.

SOFTWARE LISTING:   Posted: February 22, 2008 | Published: February 1, 2008
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple.

WHITE PAPER:   Posted: February 22, 2008 | Published: January 1, 2007
The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.

WHITE PAPER:   Posted: February 8, 2008 | Published: February 1, 2008
POSITIVE OUTLOOK FOR MARKETING SPEND: Annual Survey Reveals Top Strategic Priorities for ‘08; Better Accountability and Use of Customer Data Analytics Lead List of Accomplishments.

WEBCAST:   Posted: February 8, 2008 | When: August 7, 2007
New applications like Flash and AJAX have the potential to overwhelm servers and networks. View this webcast to learn mistakes companies make in performance testing, how to prioritize testing of your Web applications, best practices for proacti...

WHITE PAPER:   Posted: February 8, 2008 | Published: May 1, 2005
One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. This paper discusses the deficiencies of the.

PRODUCT OVERVIEW:   Posted: February 8, 2008 | Published: February 1, 2008
Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...

BOOK:   Posted: February 7, 2008 | Published: March 1, 2007
This report highlights the approaches that leading SMEs take to achieve and extend this performance gap, serving as a roadmap for other smaller manufacturers.

WHITE PAPER:   Posted: February 4, 2008 | Published: February 1, 2007
Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.

WHITE PAPER:   Posted: August 24, 2007 | Published: August 1, 2007
"Marketing Outlook 2007" is a groundbreaking study conducted by the CMO Council uncovering the further changes executives plan to make in 2007 to upgrade organizational effectiveness, strengthen customer engagement and achieve even greater ...

WHITE PAPER:   Posted: July 18, 2007 | Published: October 1, 2006
Learn how IBM can help your bank make a better first impression. Manage the account opening process through improved efficiencies and integrated functionality.