PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

TECHNICAL ARTICLE - A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  CRM Software | Customer Experience | Customer Relationship Management | Customer Service

WHITE PAPER - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Business Process Management | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Web Services

VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: June 27, 2008 | Premiered: June 1, 2008


Topics:  B2C | Business Integration Software | Content Management Software | CRM | CRM Best Practices | CRM Software | Data Quality | ERP

WHITE PAPER - An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
Posted: June 20, 2008 | Published: October 1, 2007


Topics:  Campaign Management | CRM | CRM Software | ERP | ERP Software | Financial Management | Sales | Sales and Marketing Software

WHITE PAPER - Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
Posted: June 20, 2008 | Published: November 1, 2007


Topics:  CRM | CRM Software | Enterprise Resource Management | Financial Management | Marketing | Productivity | ROI | Sales | Sales and Marketing Software

WHITE PAPER - EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.
Posted: June 20, 2008 | Published: December 1, 2007


Topics:  B2B | Campaign Management | Campaign Management Software | Content Management | CRM | CRM Software | Databases | ERP | ERP Software | Financial Management | Lead Generation | SOA

CASE STUDY - For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.
Posted: June 16, 2008 | Published: July 1, 2005


Topics:  CRM Software | Documentation | Financial Services | Risk Management | XML

WEBCAST - This Webcast will examine those tools and explore the myriad of BI options available to CIOs.
Posted: June 9, 2008 | Premiered: June 9, 2008


Topics:  Business Intelligence | CIOs | CRM Software | Data Visualization | ERP Software | Real-time Analytical Software | SMBs

WEBCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: June 6, 2008 | Premiered: June 18, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | User Experience

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | Business Process Management | Cost Benefit Analysis | CRM Software | Oracle (Product) | ROI | Sales | Vendor Selection | Vertical Industries

WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
Posted: May 16, 2008 | Published: May 1, 2008


Topics:  Contact Management Software | CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Sales Force Automation

WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: May 10, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business Process Automation | CRM Software | High Availability | ROI | Security | SMBs | Software as a Service | Software Implementation | Software Upgrades

SOFTWARE LISTING - Provide superior service by addressing your customers' individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
Posted: May 8, 2008 | Published: May 1, 2008


Topics:  CRM | CRM Software | Customer Service | Dashboards | ERP Software | Sales Order Management