WHITE PAPER:   Posted: May 14, 2008 | Published: October 1, 2007
As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.

SOFTWARE LISTING:   Posted: April 24, 2008 | Published: January 1, 2007
Datanomic enables organizations to develop and maintain a single view of customers by bringing together data from disparate systems to create a complete and coherent picture of existing customer relationships that can be used to maximize the value to b...

PODCAST:   Posted: April 18, 2008 | Premiered: April 18, 2008
In this podcast, network management expert Dennis Drogseth answers some 'Fact or Fiction' questions, focusing on application benchmarking and quality of experience.

WHITE PAPER:   Posted: April 3, 2008 | Published: October 1, 2007
The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.

WHITE PAPER:   Posted: April 3, 2008 | Published: December 1, 2007
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.

CASE STUDY:   Posted: April 3, 2008 | Published: December 1, 2006
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.

WHITE PAPER:   Posted: February 28, 2008 | Published: February 1, 2008
When IT initiates a project, the department makes a commitment to the business to ensure quality and success when it is deployed. Learn how requirements management helps IT quantify project risks and make informed decisions about resource allocation.

WHITE PAPER:   Posted: February 22, 2008 | Published: February 1, 2008
Learn how building Web applications with improved security features can enable the application to fulfill its economic promise while protecting the organization against liability and loss.

SOFTWARE LISTING:   Posted: January 28, 2008 | Published: January 1, 2008
Elementool's bug tracking tool helps you to track and save your bugs. Our bug tracking system also allows you to track new bugs, prioritize and assign bugs to your team members, generate bug reports, and more.

JOURNAL ARTICLE:   Posted: June 6, 2007 | Published: June 1, 2007
Total Quality Management isn't just a gimmick. Its techniques are helping improve information security.

ANALYST REPORT:   Posted: June 12, 2006 | Published: June 1, 2006
In an environment where one false forecast can mean a loss of billions of dollars, product marketers are under pressure to make fast, informed decisions in critical areas such as competitive analysis, product forecasting and pricing.

PRODUCT OVERVIEW:   Posted: May 4, 2004 | Published: January 1, 2003
Enterprise 21’s ERP solution, is the the next generation in manufacturing, wholesale distribution, and accounting solutions.

SOFTWARE DEMO:   Posted: May 4, 2004 | Published: January 1, 2003
Enterprise 21’s ERP solution, is the the next generation in manufacturing, wholesale distribution, and accounting solutions.

PRODUCT OVERVIEW:   Posted: March 4, 2004 | Published: January 1, 2004
The quality management module supports ISO 9000 requirement and documentation, is compatible to implement ISO 9000 2K for process improvement, and automatically prompts for test results in shop floor control.