WHITE PAPER:   Posted: May 14, 2008 | Published: May 1, 2008
Effective change management can be the key to preventing outages, security problems, and poor network performance. This white paper examines 4 key metrics that can help your organization improve operational effectiveness.

WEBCAST:   Posted: May 2, 2008 | When: May 22, 2008
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.

WHITE PAPER:   Posted: April 29, 2008 | Published: January 1, 2007
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.

WHITE PAPER:   Posted: April 24, 2008 | Published: April 1, 2008
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.

WHITE PAPER:   Posted: April 15, 2008 | Published: April 15, 2008
This white paper details the best way to approach BlackBerry mobile user management and what steps one must take in order to keep mobile devices connected and performing business functions anywhere, anytime.

WHITE PAPER:   Posted: April 15, 2008 | Published: April 15, 2008
This document outlines the roles and capabilities of ITSM and ITIL as applied to Mobile User Management by BoxTone® for BlackBerry smartphones.

PRODUCT OVERVIEW:   Posted: April 14, 2008 | Published: January 1, 2007
Learn how you can assess the risk of your supply chain implementations and assess your existing demand and supply planning processes, enabling you to reduce costs and improve service levels.

WEBCAST:   Posted: April 1, 2008 | When: March 1, 2008
Listen to this Webcast to learn how you can get a handle on all your company assets. Learn about a solution that can help your organization address its IT asset management process issues through audit, auto-discovery process tracking.

WEBCAST:   Posted: April 1, 2008 | When: March 1, 2008
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.

PRODUCT LITERATURE:   Posted: March 10, 2008 | Published: January 1, 2007
MPLS (Multi-Protocol Label Switching) is a common type of service offering from global telecom providers that removes much of the cost and complexity of more traditional point-to-point networks.

WHITE PAPER:   Posted: February 26, 2008 | Published: March 1, 2007
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees.

WHITE PAPER:   Posted: February 8, 2008 | Published: January 1, 2006
This paper describes the evolution of traditional Web pages and applications and reviews the behavioral characteristics of the emerging class of Rich Internet Applications(RIA. It describes how more complex applications affect today's t...

WEBCAST:   Posted: February 8, 2008 | When: May 1, 2005
Time to market and providing the best user experience are critical to the success of new Web 2.0 applications. Developing, testing, and deploying your AJAX and Flash-based applications must happen quickly, with results that make users happy.

WHITE PAPER:   Posted: February 8, 2008 | Published: May 1, 2005
One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. This paper discusses the deficiencies of the.

WHITE PAPER:   Posted: October 29, 2007 | Published: October 1, 2007
Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.