WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WEBCAST:   Posted: May 8, 2008 | When: May 21, 2008
Attend this Webcast to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.

HARDWARE LISTING:   Posted: May 7, 2008 | Published: May 1, 2008
The TERA1100 Portal Processor enables centralized computing to span an enterprise network from the datacenter to the desktop by implementing advanced display compression algorithms and I/O bridging to guarantee a high performance user experience.

PRODUCT LITERATURE:   Posted: May 5, 2008 | Published: January 1, 2008
The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation.

WHITE PAPER:   Posted: April 23, 2008 | Published: January 10, 2007
Demand for better Web experiences have forced companies to provide complex end-user facing web applications. In this whitepaper, discover the first end-to-end solution for Web application experience management throughout the application...

WHITE PAPER:   Posted: April 23, 2008 | Published: August 1, 2007
In this report discover how the Gomez RealityLoad XF solution offers more power, flexibility and value compared to other load testing tools.

TRIAL SOFTWARE:   Posted: April 18, 2008 | Published: April 18, 2008
This IT Download, Shunra VE Desktop, is a network simulation tool that offers a flexible way to test the performance of applications under a wide variety of current and potential network conditions.

WHITE PAPER:   Posted: April 10, 2008 | Published: September 1, 2007
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

PODCAST:   Posted: March 31, 2008 | Premiered: March 31, 2008
In this podcast, discover what is meant by an end-to-end approach to Application Performance Management and, from the perspective of the IT organization, why it's so critical.

PODCAST:   Posted: March 31, 2008 | Premiered: March 31, 2008
In this podcast, discover what the key business problems are that would lead an organization to consider Application Performance Management (APM) as a solution.

PODCAST:   Posted: March 31, 2008 | Premiered: March 31, 2008
Your success depends on the optimal availability and performance of your Web applications. Gaining intelligence about the performance of your Web applications and the quality of your end user's experience can be critical to success.

BOOK:   Posted: March 31, 2008 | Published: March 1, 2008
Read this white paper to learn how you can deliver superior customer service and measure your employee performance. Explore feedback methods and how to create an integrated dashboard for service management.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.