WEBCAST - In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.
Posted: July 18, 2008 | Premiered: July 18, 2008


Topics:  Communications Software | Internet Email Services | IP Telephony | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: July 15, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - Composite multi company case study on the Total Economic Impact of Avaya IPT Branch Solutions.
Posted: June 9, 2008 | Published: March 31, 2007


Topics:  IP Telephony | Marketing | Productivity | ROI | Training | VoIP

WHITE PAPER - Custom publication book leveraging the DK Brand - Essential Managers; thought leadership addressing business needs and value of Intelligent communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Processes | Contact Centers | Customer Satisfaction | Customer Service | IP Telephony | SIP

WHITE PAPER - This paper provides clients with a methodology for analyzing different vendor's solutions so that they have a complete view of costs and savings.
Posted: June 9, 2008 | Published: January 1, 2007


Topics:  IP Telephony | Network Infrastructure | TCO | Troubleshooting | WAN

WHITE PAPER - Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach.
Posted: June 6, 2008 | Published: July 1, 2003


Topics:  Adaptive Enterprise | Enterprise Architectures | IP Telephony | Network Infrastructure | Network Monitoring | Network Security

CASE STUDY - In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili...
Posted: June 6, 2008 | Published: February 1, 2008


Topics:  IP Telephony | Memory | Remote Access Server Hardware

WHITE PAPER - Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
Posted: June 2, 2008 | Published: August 1, 2007


Topics:  Business Processes | Collaboration | Customer Service | Global Economy | IP Telephony | Productivity

WHITE PAPER - This executive brief first discusses the hallmarks and business benefits of Unified Communications, then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments.
Posted: June 2, 2008 | Published: June 1, 2007


Topics:  Business Processes | Collaboration | Disaster Recovery | IP Telephony | Network Architectures

SOFTWARE LISTING - The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.
Posted: February 28, 2008 | Published: January 1, 2007


Topics:  Converged Networks | Intelligent Networks | IP Telephony | LAN Switching | PoE | Switches | Wireless Access

CASE STUDY - The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number.
Posted: February 22, 2008 | Published: January 1, 2006


Topics:  Customer Service | IP Telephony | Sales

TECHNICAL ARTICLE - An IP network and applications has a rapidly growing quick-service restaurants franchise new ways to make personal contact with his employees.
Posted: February 22, 2008 | Published: January 1, 2006


Topics:  IP Telephony | Network Infrastructure | Security

PRODUCT LITERATURE - PacketShaper is ideal for distributed, multi-site enterprises that depend on the WAN and Internet to share information and provide remote users with access to business productivity applications.
Posted: February 22, 2005 | Published: January 1, 2004


Topics:  IP Telephony | Network Analyzer Hardware | Network Appliances | Network Performance | Packet Shaping | QOS