DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | CRM | Quality Control | Security | SOA | Telephony Systems | Voice Communications Software | Web Services

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Satisfaction | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
Posted: July 10, 2008 | Published: July 1, 2007


Topics:  Change Management | Error Handling | Quality Control | ROI | Software | Software Development Life-Cycles | Test Results | Testing

WHITE PAPER - Lean manufacturing espouses many common sense manufacturing practices that have been around for years.
Posted: July 9, 2008 | Published: July 9, 2008


Topics:  Business Logistics | Database Management | ERP | ERP Software | Manufacturing | Manufacturing Systems | MRP Software | Quality Control

WEBCAST - CA solutions can help reduce costs, facilitate new business opportunities, enable regulatory compliance, and mitigate security risks associated with users and their access to resources and applications.
Posted: June 27, 2008 | Premiered: March 20, 2008


Topics:  Application Infrastructure | Applications Management | Quality Control | SOA | Software Quality Assurance | Web Services

PODCAST - In this 20-minute podcast, appropriate for both business and IT professionals, listeners will find out how to get a handle on data quality needs through a data quality assessment.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Balanced Scorecards | Data Governance | Data Integration | Data Mining | Data Profiling | Data Quality | Data Warehouses | Metadata | Metadata Standards | Quality Control

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Life-Cycle Management | Application Performance Management | High Availability | Quality Control | SOA | Software Quality Assurance | Web Services

BOOK - Unlike most books on manufacturing, which are deep dives into arcane topics, this book provides an expensive view, it also provides a series of well-considered, holistic solutions to overcome various issues in manufacturing.
Posted: June 11, 2008 | Published: June 1, 2008


Topics:  Architectures | Asset Management (Finance) | Interoperability | Quality Control | Standards

CASE STUDY - Excaliber found M1 by B&G™, an ERP software system designed for small to medium manufacturers.
Posted: May 19, 2008 | Published: May 19, 2008


Topics:  Data Migration | ERP Software | Quality Control

WHITE PAPER - As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.
Posted: May 14, 2008 | Published: October 1, 2007


Topics:  Collaboration | Quality Control | VoIP

CASE STUDY - Alcatel-Lucent needed a testing solution that required less manual intervention than its homegrown system and could scale testing to keep pace with increasing device complexity. This paper examines their challenges and how they overcame them.
Posted: May 8, 2008 | Published: May 1, 2008


Topics:  Interoperability | Network Testing | Product Development | Productivity | Quality Control | Regression Testing

WHITE PAPER - By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
Posted: April 29, 2008 | Published: April 1, 2007


Topics:  Functional Testing | Quality Control | Quality Control Staff | Return On Investment | Software Development Methodologies | Software Quality Assurance | Software Testing

SOFTWARE LISTING - Datanomic enables organizations to develop and maintain a single view of customers by bringing together data from disparate systems to create a complete and coherent picture of existing customer relationships that can be used to maximize the value to b...
Posted: April 24, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Data Migration | Quality Control

PODCAST - In this podcast, network management expert Dennis Drogseth answers some 'Fact or Fiction' questions, focusing on application benchmarking and quality of experience.
Posted: April 18, 2008 | Premiered: April 18, 2008


Topics:  Application Performance Management | Quality Control

WHITE PAPER - The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
Posted: April 3, 2008 | Published: October 1, 2007


Topics:  Business Process Automation | Business Processes | Customer Service | Quality Control