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WHITE PAPER: Posted: June 26, 2008 | Published: June 1, 2008
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
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sponsored by CompuCom Systems, Inc. 
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WHITE PAPER: Posted: June 18, 2008 | Published: June 1, 2008
Get detailed information about business service automation from HP Software. Learn how it works, how it is different, what best-of-breed components make up the complete solution and how to use it for maximum efficiency.
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sponsored by Hewlett-Packard Company 
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WHITE PAPER: Posted: June 18, 2008 | Published: April 1, 2008
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
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sponsored by Hewlett-Packard Company
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WHITE PAPER: Posted: May 19, 2008 | Published: April 1, 2008
This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes.
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sponsored by SL Corporation 
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WHITE PAPER: Posted: May 19, 2008 | Published: April 1, 2008
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
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sponsored by Enterprise Management Associates (EMA) 
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WHITE PAPER: Posted: May 19, 2008 | Published: March 1, 2008
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
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sponsored by Enterprise Management Associates (EMA)
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WHITE PAPER: Posted: April 25, 2008 | Published: November 1, 2007
Learn more about the newest best practice in IT automation. IDC Analyst Stephen Elliot describes why, according to IDC, organizations are turning to business service automation to improve service quality, achieve compliance and reduce cost.
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sponsored by Hewlett-Packard Company
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WHITE PAPER: Posted: April 21, 2008 | Published: May 1, 2007
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
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sponsored by Netuitive, Inc. 
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WHITE PAPER: Posted: April 21, 2008 | Published: April 1, 2008
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
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sponsored by Netuitive, Inc.
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WHITE PAPER: Posted: April 7, 2008 | Published: April 1, 2008
This white paper discusses the steps necessary for maintaining high application performance. Discover the crucial role response times and the end user experience plays in optimal performance management.
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sponsored by CA 
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WHITE PAPER: Posted: February 28, 2008 | Published: January 1, 2005
A key element and requirement for optimization is the ability to manage field resources.
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sponsored by SERVICEPower 
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WHITE PAPER: Posted: January 29, 2007 | Published: January 1, 2007
Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
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sponsored by NaviSite, Inc. 
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WHITE PAPER: Posted: October 9, 2006 | Published: February 1, 2007
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
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sponsored by Enterprise Management Associates (EMA)
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