WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Development | Business Process Management | CMDB | Enterprise | Memory | Metrics | Model Driven Architecture | Software

BOOK - This guide examines IT processes and the steps organizations take to turn the dream of IT Process Automation into a much-anticipated reality. It also discusses how to increase IT effectiveness and efficiency through ITPA.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Best Practices | Change Management | CMDB | Data Centers | NAS | Network Configuration Management | Security | Software

SOFTWARE LISTING - Integrated with Exstream's market-leading Dialogue for high-volume and on-demand enterprise document automation, Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing t...
Posted: April 24, 2008 | Published: April 25, 2008


Topics:  CMDB | Customer Service | Document Management | Enterprise | Systems Management

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Posted: April 9, 2008 | Premiered: January 1, 2004


Topics:  Best Practices | Change Management | CMDB | Configuration Management | Contact Center Management | Infrastructure Management | IT Asset Management | IT Asset Management Software | Webcasts

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
Posted: April 9, 2008 | Premiered: November 28, 2007


Topics:  Business Process Management | CMDB | Configuration Management | ITIL | Software | Systems Integration | Systems Management

WEBCAST - Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Cost Benefit Analysis | Databases | Infrastructure Management | IT Asset Management | IT Asset Management Software | Quality Control

WHITE PAPER - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti...
Posted: March 31, 2008 | Published: January 1, 2007


Topics:  CMDB | CRM | Customer Satisfaction | Dashboards | Email | ERP | ITIL | SLA | White Papers | XML

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services.
Posted: February 13, 2008 | Published: August 27, 2007


Topics:  Business IT Alignment | Change Management | CMDB | Configuration Management | Configuration Management Database | Data Center Management | Data Centers | IT Service Management | ITIL | Load Balancing | Network Infrastructure | Productivity

WHITE PAPER - The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
Posted: December 6, 2007 | Published: April 2, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Management Software | CMDB | Data Center Management | IT Service Management | ITIL | Network Management

SOFTWARE DEMO - Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
Posted: June 13, 2007 | Published: June 13, 2007


Topics:  Change Management | CMDB | ITIL | Network Configuration Management | Network Performance Management Software