WHITE PAPER - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Business Process Management | Customer Satisfaction | Customer Service | Data Entry | Regulatory Compliance | Sales

SOFTWARE DEMO - Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today.
Posted: July 22, 2008 | Published: July 1, 2008


Topics:  Customer Satisfaction | Patch Management | Portfolio Management (IT Management)

WHITE PAPER - RFID provides the real-time inventory visibility needed to react more rapidly to inventory demand and stocking levels, helping ensure that the right product is available for customers at the right time.
Posted: July 22, 2008 | Published: January 1, 2007


Topics:  Customer Loyalty | Customer Satisfaction | Inventory Management | RFID | RTO | Sales

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Satisfaction | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.
Posted: July 10, 2008 | Published: February 1, 2007


Topics:  Best Practices | Change Management | Communicator (Software) | Compliance Software | Configuration Management | Customer Satisfaction | Dashboards | Enterprise | Regulations | Sarbanes-Oxley Compliance

BOOK - This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.
Posted: July 10, 2008 | Published: June 1, 2007


Topics:  Customer Satisfaction | Enterprise | Enterprise Content Management | Information Management | Reporting Software | Search Engine Optimization | User Experience | Web Content Management

WHITE PAPER - Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Auditing (Finance) | CobiT | Configuration Management | Customer Satisfaction | Dashboards | ITIL | SOA | Software Development Tools | Testing

DATA SHEET - The MAS 500 is a powerful solution for Enterprise Resource Planning, if company is experiencing increased transaction volume, implementing the MAS 500 can streamline efforts and helps achieve a customer satisfaction.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Satisfaction | ERP | Inventory Management | Manufacturing | Supply Chain Management | Warehouse Management

PRODUCT LITERATURE - For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Data Management | Customer Satisfaction | Sales Force Automation | Sales Information Systems | WLAN

WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: July 2, 2008 | Published: June 25, 2006


Topics:  Call Center Management | Customer Satisfaction | Remote Support Services | Web Services

WEBCAST - Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: July 1, 2008 | Premiered: July 10, 2008


Topics:  Customer Satisfaction | ROI

WHITE PAPER - This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena’s CoreDirector intelligent networks.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Cost Benefit Analysis | Customer Satisfaction | Network Management | Optical Switches | Switching | Telecommunications Services | VPN