WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: June 3, 2008 | Published: April 1, 2008


Topics:  Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Customer Service Best Practices | IVR | ROI | Voice Recognition | VoiceXML | VoIP

WHITE PAPER - This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: May 27, 2008 | Published: January 1, 2008


Topics:  Automatic Call Distribution Systems | Best Practices | Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Outsourcing | Unified Messaging

WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: May 20, 2008 | Published: March 1, 2007


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Customer Satisfaction | IP Contact Centers | Network Configuration Management Software | Network Infrastructure | Network Security | Software Implementation

WHITE PAPER - This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Sales | SAP (Product) | User Experience

WHITE PAPER - This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | PeopleSoft (Product) | Sales | User Experience

WHITE PAPER - This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | Sales | User Experience

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Real-time Analytical Software | Sales

WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Applications Management | Banking Industry | Call Center Software | Contact Center Software | Customer Satisfaction | Financial Industry Organizations | Financial Services | IT Outsourcing Services | Offshore Outsourcing | Testing

WHITE PAPER - Learn more about analytics in the contact center and how analytics forms part of an advanced workforce optimization solution that can impact areas beyond the contact center, including branch-office interactions and back-office operations.
Posted: April 3, 2008 | Published: April 1, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Service | User Experience | Voice Recognition Software

WHITE PAPER - Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization???s contact center technology.
Posted: September 26, 2007 | Published: August 1, 2006


Topics:  Business Performance Management | Contact Center Management | Contact Center Software | Contact Centers | CRM Hosting | CTI (Computer Telephony Integration) | Oracle (Product) | Outsourcing | ROI

PRODUCT LITERATURE - The Nuasis™ NuContact Center™ is a next-generation system for intelligently routing customer contacts by phone, e-mail, fax, or the Web.
Posted: September 8, 2004 | Published: September 1, 2004


Topics:  Contact Center Software | Customer Service | IP Contact Centers

PRODUCT LITERATURE - DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
Posted: June 30, 2004 | Published: January 1, 2003


Topics:  Call Center Software | Contact Center Software | CTI (Computer Telephony Integration) | VoIP

BROCHURE - CallGen, a comprehensive and flexible solution for inbound, outbound and blended contact centers, optimizes call timing and delivery, and agent monitoring and coaching.
Posted: May 30, 2004 | Published: May 25, 2004


Topics:  Call Center Software | Contact Center Software

PRODUCT LITERATURE - The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.
Posted: May 23, 2004 | Published: January 1, 2003


Topics:  Campaign Management Software | Contact Center Software | Customer Interaction Services