WHITE PAPER - The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets.
Posted: July 21, 2008 | Published: November 1, 2007


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Security | Financial Management | Information Management | Risk Management

WHITE PAPER - ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
Posted: July 11, 2008 | Published: October 1, 2006


Topics:  Call Centers | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Satisfaction | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Product Management | Sales | Sales Representatives

PRODUCT LITERATURE - For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Data Management | Customer Satisfaction | Sales Force Automation | Sales Information Systems | WLAN

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

WHITE PAPER - One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  CRM | Customer Data Management | Customer Service Best Practices | Lead Generation | Sales

WHITE PAPER - The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks.
Posted: June 17, 2008 | Published: May 1, 2008


Topics:  Customer Data Management | Customer Satisfaction | Downtime | IT Governance | IT Managers | Regulatory Compliance | Risk Assessment | Risk Management

WHITE PAPER - This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis.
Posted: June 17, 2008 | Published: December 1, 2007


Topics:  Customer Data Management | Disaster Recovery | Email Security | Information Security | Network Monitoring | Online Banking Services | Security Management

WHITE PAPER - The DataFlux Accelerator for Commodity Coding is an innovative technology built on an easy-to-follow process, the steps in this process provide a blueprint to address product data quality issues, regardless of the originating application.
Posted: June 16, 2008 | Published: June 16, 2008


Topics:  Collaboration | Customer Data Management | Data Quality | ERP | Procurement | Spend Management | Supply Chain Management

PRODUCT LITERATURE - OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.
Posted: June 6, 2008 | Published: June 6, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Integration | Data Quality | ROI

EDITORIAL RESOURCE GUIDE - The basic idea behind data modeling is about organizing information into useful structures that can be implemented in a database management system.
Posted: May 30, 2008 | Published: May 30, 2008


Topics:  Applications Management | Customer Data Management | Data Governance | Data Integration | Data Modeling | Data Quality | Enterprise Applications Software | ROI | Training

TRIAL SOFTWARE - Download this free trial of Microsoft Dynamics CRM Live with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: May 30, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Relationship Management | Customer Service | Customer Support Software | Customers | Enterprise

WHITE PAPER - Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: May 19, 2008 | Published: November 26, 2007


Topics:  Accounting | CRM | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Customers | Field Force Automation

WHITE PAPER - Check out this white paper and discover 5 best practices for building an effective data protection strategy and learn how to select the best data protection and encryption architecture for your business environment.
Posted: May 19, 2008 | Published: March 1, 2007


Topics:  Access Control | Customer Data Management | Data Encryption Software | Data Encryption Standard | Data Security | Information Security | Security Architectures | Security Best Practices | Security Policies