WEBCAST:   Posted: April 3, 2008 | When: April 3, 2008
Speech analytics gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.

CASE STUDY:   Posted: February 5, 2008 | Published: August 28, 2006
Learn how the world's third largest pizza company, Papa John's International, cuts travel costs by using GoToMeeting Corporate to meet with staff members and train franchisees in 49 states and 22 countries.

CASE STUDY:   Posted: September 4, 2007 | Published: July 1, 2006
Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.

WHITE PAPER:   Posted: September 4, 2007 | Published: July 1, 2007
In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.

SOFTWARE DEMO:   Posted: October 12, 2006 | Published: October 1, 2006
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.

PRESS RELEASE:   Posted: June 6, 2004 | Published: November 12, 2003
InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.

PRESS RELEASE:   Posted: June 6, 2004 | Published: January 27, 2004
InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.

PRODUCT LITERATURE:   Posted: May 23, 2004 | Published: January 1, 2003
The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.

PRODUCT LITERATURE:   Posted: May 18, 2004 | Published: May 18, 2004
beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.

DATA SHEET:   Posted: May 13, 2004 | Published: May 1, 2004
InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.

BROCHURE:   Posted: February 25, 2004 | Published: February 24, 2004
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.