WHITE PAPER:   Posted: June 19, 2008 | Published: June 19, 2008
The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.

WHITE PAPER:   Posted: June 10, 2008 | Published: June 10, 2008
Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions.

WHITE PAPER:   Posted: June 9, 2008 | Published: June 1, 2008
The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.

WEBCAST:   Posted: May 20, 2008 | When: May 14, 2008
Industry-leading companies are leveraging online communities to attract customers, support users, and build brands. In this Webcast, walk through successful initiatives and share discoveries from a successful enterprise-class user community.

WEBCAST:   Posted: May 20, 2008 | When: May 28, 2008
What is hype and what is real, when web 2.0 technologies gets implemented in the enterprise? Industry experts from Forrester Research and Forum One Communications answer questions about how companies are successfully leveraging online communities.

WHITE PAPER:   Posted: May 20, 2008 | Published: January 1, 2007
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.

WHITE PAPER:   Posted: April 25, 2008 | Published: April 1, 2008
Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.

WHITE PAPER:   Posted: April 4, 2008 | Published: October 1, 2007
This white paper examines the development of the social networking market, provides an overview of the benefits to be derived from using social networking technologies and explores the role of social networking vendors in this critical market.

CASE STUDY:   Posted: April 4, 2008 | Published: April 1, 2008
Learn how one company created an online community that improved customer collaboration and responsiveness, improved customer loyalty and gained deeper insight into customers.

WHITE PAPER:   Posted: March 25, 2008 | Published: January 1, 2007
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

SOFTWARE LISTING:   Posted: March 14, 2008 | Published: March 13, 2008
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.

CASE STUDY:   Posted: March 12, 2008 | Published: March 1, 2008
Equifax built a comprehensive test database parallel to the client's current system - with the added challenge of a changing operations system and delivered a database solution that exceeded the client's expectations.

SERVICE LISTING:   Posted: March 7, 2008 | Published: March 1, 2008
Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.

WHITE PAPER:   Posted: February 8, 2008 | Published: February 8, 2008
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

WHITE PAPER:   Posted: February 2, 2008 | Published: April 1, 2007
Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.