Customer Self-Service IT Reports, Webcasts and White Papers

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Customer Self-Service
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		Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).	sponsored by Infor

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	Inovisworks Value-Added Network (VAN): Data Exchange SOFTWARE LISTING: Posted: May 1, 2008 \| Published: April 1, 2008 The Inovis VAN supports you with a wide range of data formats as well as connectivity, access, transport and security options.	sponsored by Inovis

	How Cellular South Identified Service Coverage Areas and Improved Customer Service CASE STUDY: Posted: April 8, 2008 \| Published: January 1, 2007 Using Envinsa® from Pitney Bowes MapInfo, Cellular South has increased overall knowledge of service availability for customers and employees, drastically improving customer service and decision making across the entire company.	sponsored by MapInfo Corporation

	Genesys Global Consumer Survey - 2007 WHITE PAPER: Posted: March 25, 2008 \| Published: January 1, 2007 This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.	sponsored by Genesys

	Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance WHITE PAPER: Posted: March 19, 2008 \| Published: January 1, 2007 Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).	sponsored by Infor

	Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction WHITE PAPER: Posted: March 11, 2008 \| Published: January 1, 2008 This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.	sponsored by Enigma, Inc.

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