WEBCAST - In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.
Posted: September 25, 2009 | Premiered: September 25, 2009


Topics:  Cloud Computing | Customer Self-Service | Data Centers | Hybrid clouds | Infrastructure Services | IT Infrastructure | IT Services | Middleware | Platform as a service | Private cloud computing | Public cloud computing | Software as a Service | VARs

PODCAST - In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.
Posted: September 25, 2009 | Premiered: September 25, 2009


Topics:  Cloud Computing | Customer Self-Service | Data Centers | IT Services | Network Service Providers | Server Management | Software as a Service | VARs

WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: June 10, 2009 | Published: January 8, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Economic Environment

WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: May 7, 2009 | Published: May 5, 2009


Topics:  Banking Software | Business Process Management | CRM | Customer Data Management | Customer Self-Service | Customer Service | Financial Services Industry | Online Banking Services | SOA