WHITE PAPER:   Posted: March 10, 2008 | Published: March 1, 2008
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

WHITE PAPER:   Posted: February 19, 2008 | Published: February 19, 2008
Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data.

WHITE PAPER:   Posted: August 31, 2007 | Published: March 5, 2007
The customer lifecycle is as unique as each of your customers. Learn how the customer experience lifecycle can be broken out into four phases that will help you achieve greater customer satisfaction.

WHITE PAPER:   Posted: June 15, 2007 | Published: June 1, 2007
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.

SOFTWARE DEMO:   Posted: October 12, 2006 | Published: October 1, 2006
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.

WHITE PAPER:   Posted: October 12, 2006 | Published: April 1, 2005
Based on successful adoptions across the industry, this white paper identifies ten best practices for getting the most from Virtual Support Networks, as developed by the leading practitioners of VSNs. Download this white paper to learn more.

PRODUCT OVERVIEW:   Posted: June 17, 2004 | Published: June 1, 2004
All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.

PRODUCT OVERVIEW:   Posted: April 21, 2004 | Published: April 1, 2004
Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.

PRODUCT OVERVIEW:   Posted: March 18, 2004 | Published: January 1, 2004
Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.

CASE STUDY:   Posted: March 4, 2004 | Published: January 1, 2003
Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model.

BROCHURE:   Posted: February 25, 2004 | Published: February 24, 2004
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.

PRODUCT OVERVIEW:   Posted: January 30, 2004 | Published: January 1, 2001
Web+Center generic Web-based Help Desk reaches every market in industry, education and government.

SOFTWARE DEMO:   Posted: January 30, 2004 | Published: January 1, 2001
The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.

PRESS RELEASE:   Posted: November 9, 2003 | Published: November 1, 2003
SupportSoft, Inc. today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company.

PRESS RELEASE:   Posted: November 9, 2003 | Published: November 1, 2003
SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.