PRODUCT LITERATURE - With Premiere Global Services' Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Processes | Collaboration | Customer Satisfaction | Customer Service | Security

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | IT Service Management | ITIL | Service Level Management | Systems Management

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | ITIL | Service Level Management | SLA | SLA Management Services

WHITE PAPER - This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Collaboration | Customer Data Management | Customer Service | Inventory Management | Inventory Management Software | Supply Chains

WHITE PAPER - This paper explains how business applications and automation will enable to meet customer's expectations of receiving fresh goods with the greatest shelf life possible, provide goods of the highest safety and quality and help to business grow.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Customer Service | Manufacturing | Marketing

CASE STUDY - Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Customer Service | ERP | Identity Management | Search Engines | Systems Management

PRODUCT LITERATURE - CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Application Performance Management | CRM | Customer Service | IT Managers | Network Management Services | Network Performance | VoIP

WHITE PAPER - Cisco Secure Network Foundation and Cisco Unified Communications products are the initial building blocks for providing employees and vendors with secure network connectivity from any location.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Customer Service | Networking | Software

PRODUCT LITERATURE - Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.
Posted: October 2, 2008 | Published: June 19, 2008


Topics:  Apparel Industry | Customer Service | ERP | Financial Management | Inventory Management | Procurement | Supply Chain Management | Warehouse Management

SOFTWARE DEMO - Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Marketing | Sales

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

WHITE PAPER - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Automotive Industry | Customer Service | ERP | Industrial Equipment | Manufacturing Industry | Systems Management

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff