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		The Truth About Outsourcing Help Desk There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...	sponsored by ABS Associates, Inc.

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	Learn the Secrets to Improving Help Desk Productivity and User Perception WEBCAST: Posted: September 20, 2007 \| When: September 20, 2007 With just a few clicks, IT administrators can see what end users see, and vice versa.	sponsored by Citrix Online

	How to Deploy Secure Remote Access in Minutes WEBCAST: Posted: September 20, 2007 \| When: September 20, 2007 Transform technical support into a competitive advantage with remote support technology.	sponsored by Citrix Online

	IT Leadership Strategy: How to Provide World-Class Help Desk Support WEBCAST: Posted: September 20, 2007 \| When: September 20, 2007 Do you have the power to resolve technical issues with one call every time? Redefine the IT experience by providing IT administrators and end users with the tools they need.	sponsored by Citrix Online

	Learn the Secrets to Improving Help Desk Productivity and User Perception WEBCAST: Posted: October 10, 2006 \| When: October 18, 2006 Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.	sponsored by Citrix Online

	The Truth About Outsourcing Help Desk WHITE PAPER: Posted: May 19, 2006 \| Published: May 1, 2006 There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...	sponsored by ABS Associates, Inc.

	PacketCare™: Customer Service and Support DATA SHEET: Posted: November 30, 2004 \| Published: November 1, 2004 Packeteer offers service and support packages, allowing you to select the coverage that is appropriate for your organization.	sponsored by Packeteer

	Site Management and Support: On-Demand Site Management and Support Services PRODUCT OVERVIEW: Posted: July 26, 2004 \| Published: July 25, 2004 Verndale's "outsourced Internet department" and "support on demand" services provide a highly responsive and cost-effective virtual team to augment your constrained in-house resources.	sponsored by Verndale Corporation

	beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. PRODUCT LITERATURE: Posted: May 18, 2004 \| Published: May 18, 2004 beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.	sponsored by beCogent Ltd

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