ANALYST REPORT:   Posted: April 25, 2008 | Published: April 7, 2008
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.

ANALYST REPORT:   Posted: April 24, 2008 | Published: April 1, 2008
Gómez has developed a framework to help organizations leverage Web metrics they may already be collecting, focusing not only on generating and correlating the right metrics but emphasizing business results over raw data.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.

WHITE PAPER:   Posted: October 8, 2007 | Published: October 1, 2007
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...

WEBCAST:   Posted: October 10, 2006 | When: October 18, 2006
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.

SOFTWARE LISTING:   Posted: July 3, 2005 | Published: June 1, 2005
Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure..

PRODUCT OVERVIEW:   Posted: August 30, 2004 | Published: August 30, 2004
Support Tracker™ is a Web-enabled Lotus Notes help desk which eases the workload of your IT support departments.

TRIAL SOFTWARE:   Posted: July 25, 2004 | Published: July 25, 2004
With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface.

PRODUCT OVERVIEW:   Posted: July 25, 2004 | Published: January 1, 2003
HelpSTAR provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.

PRODUCT OVERVIEW:   Posted: July 25, 2004 | Published: January 1, 2003
HelpSTAR is unmatched in its ability to organize and optimize workflow, the help desk can be configured so that service requests travel in a direct route from being logged, to dispatch, to queue, to support rep, to resolution and closing.

DATA SHEET:   Posted: June 29, 2004 | Published: January 1, 2003
Foundstone Enterprise closes the loop in the vulnerablity management lilfecycle by offering a tightly integrated vulnerability remediation module that automatically creates tickets based on discovered vulnerabilities.

DATA SHEET:   Posted: May 6, 2004 | Published: January 1, 2003
GS/HelpDesk™ is a complete internal IT help desk solution for Lotus Notes/Domino and the Web.

PRESS RELEASE:   Posted: April 19, 2004 | Published: January 6, 2004
The Columbus, Ohio-based division of Time Warner Cable Inc. said it plans to upgrade its help desk software to include asset management capabilities.