CASE STUDY:   Posted: May 27, 2008 | Published: January 1, 2007
A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.

WHITE PAPER:   Posted: April 24, 2008 | Published: April 1, 2008
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.

WHITE PAPER:   Posted: April 23, 2008 | Published: January 1, 2007
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.

WEBCAST:   Posted: March 28, 2008 | When: March 1, 2008
In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.

WHITE PAPER:   Posted: October 8, 2007 | Published: October 1, 2007
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...

WHITE PAPER:   Posted: September 20, 2007 | Published: January 1, 2007
This Enterprise Management Associates (EMA) white paper compares the KBOX family of appliances from KACE with leading competitors Altiris, LANDesk, and Microsoft, explaining key best practices in lifecycle management.

WHITE PAPER:   Posted: September 18, 2007 | Published: August 1, 2007
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.

SOFTWARE DEMO:   Posted: August 31, 2007 | Published: August 31, 2007
Intel hardware capabilities can provide proactive security, built-in manageability and energy-efficient performance for both notebooks and desktop PCs. View this demo to learn how your organization can improve PC management to cut on-si...

WHITE PAPER:   Posted: December 6, 2006 | Published: July 1, 2008
Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.

WEBCAST:   Posted: October 10, 2006 | When: October 18, 2006
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.

WHITE PAPER:   Posted: May 31, 2006 | Published: February 1, 2006
Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.

WHITE PAPER:   Posted: May 19, 2006 | Published: May 1, 2006
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...