CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Posted: August 25, 2009 | Published: July 25, 2008


Topics:  Automotive Industry | Call Center Management | Call Center Software | CRM | CRM Software | Customer Data Management | Customer Support Software | IT Departments | IT Service Centers | Productivity