VIDEOCAST - In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: July 21, 2008 | Premiered: July 21, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | IT Best Practices | IT Service Management

WHITE PAPER - CCS is positioned as a compliance manager of managers - an integrated suite of products providing compliance management services across multiple government/industry regulations.
Posted: July 9, 2008 | Published: June 1, 2008


Topics:  Best Practices | Data Collection | IT Service Management | Regulatory Compliance | Security

WHITE PAPER - EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: July 8, 2008 | Published: June 1, 2008


Topics:  Best Practices | CMDB | Configuration Management | IT Management | IT Service Management | ITIL

WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: July 2, 2008 | Published: June 1, 2006


Topics:  Best Practices | Business IT Alignment | Change Management | CRM | IT Service Management

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI

WEBCAST - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Posted: July 2, 2008 | Premiered: July 1, 2008


Topics:  Best Practices | Business IT Alignment | Change Management | Human Resources Management | IT Service Management | Recruiting Services

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  Business Process Reengineering | Business Service Management | ERP | IT Outsourcing Services | IT Service Management

WHITE PAPER - For the past decade, business executives have had two ongoing IT issues that they have been consistently concerned with: how to better align IT to the overall business strategy and getting more business value from IT investments.
Posted: June 26, 2008 | Published: April 1, 2008


Topics:  Balanced Scorecards | IT Infrastructure | IT Managers | IT Service Management | ITIL

WHITE PAPER - This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Backups | Data Centers | Desktop Applications Management | Desktop Management | Disaster Recovery | High Availability | IT Service Management | ITIL | Server Consolidation | Server Virtualization | VMware

WHITE PAPER - By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
Posted: June 18, 2008 | Published: May 1, 2008


Topics:  Data Center Management | IT Service Management | ITIL | SOA | Software Configuration Management | Software Infrastructure

WHITE PAPER - Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
Posted: June 18, 2008 | Published: April 1, 2008


Topics:  Business Service Management | Collaboration | IT Service Management | Risk Management | Security

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: November 1, 2007


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

WHITE PAPER - This white paper captures the experiences of six large companies running SAP applications using IBM® System p™ virtualization.
Posted: June 17, 2008 | Published: January 1, 2008


Topics:  Business Intelligence | Business Performance Management | Data Centers | Hardware | IT Service Management | Server Consolidation | Systems Management