WHITE PAPER:   Posted: June 26, 2008 | Published: June 1, 2008
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.

WEBCAST:   Posted: May 16, 2008 | When: May 20, 2008
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

PODCAST:   Posted: May 8, 2008 | Premiered: April 28, 2008
Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.

WHITE PAPER:   Posted: April 10, 2008 | Published: April 1, 2008
Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.

WEBCAST:   Posted: April 10, 2008 | When: April 1, 2008
View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.

WHITE PAPER:   Posted: April 10, 2008 | Published: April 1, 2008
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.

WHITE PAPER:   Posted: April 10, 2008 | Published: April 1, 2008
Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.

WHITE PAPER:   Posted: October 29, 2007 | Published: October 1, 2007
With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...

WHITE PAPER:   Posted: June 15, 2007 | Published: June 1, 2007
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.

WHITE PAPER:   Posted: January 29, 2007 | Published: January 1, 2007
Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.

JOURNAL ARTICLE:   Posted: October 16, 2006 | Published: October 1, 2006
Service providers need to catch up with the e-mail archiving needs of their customers.

CASE STUDY:   Posted: October 19, 2005 | Published: October 1, 2005
The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.

CASE STUDY:   Posted: October 19, 2005 | Published: October 1, 2005
Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.

CASE STUDY:   Posted: October 19, 2005 | Published: October 1, 2005
Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.

CASE STUDY:   Posted: October 19, 2005 | Published: October 1, 2005
One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.