WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 8, 2008 | Published: January 1, 2007
This Q&A-style article from CIO Green Edge Zone covers some of the many ways businesses can benefit through green technologies.

WHITE PAPER:   Posted: May 7, 2008 | Published: October 1, 2007
The overall Fibre Channel storage system market forecast consists of a roll up of both the Mid-range Fibre Channel Storage (MFCS) and High-end Fibre Channel Storage (HFCS) system market forecasts.

TECHNICAL ARTICLE:   Posted: May 5, 2008 | Published: May 1, 2008
To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.

WHITE PAPER:   Posted: May 2, 2008 | Published: April 1, 2008
This document is based on a Portrait Software/TechTarget webcast entitled "The Secret Behind Successful Retention Programs: Next-Generation Analytics."

WEBCAST:   Posted: April 28, 2008 | When: May 14, 2008
See how the on-demand delivery model can solve these challenges and are already being used by companies such as Avon, Stratus Technologies, GE and many others.

WHITE PAPER:   Posted: April 23, 2008 | Published: January 22, 2008
The CMO Council brings top sales and marketing professionals to discuss the issues, hear directly from experts, and be given a chance to network around the issues to discover practical, "do it now" answers to the problems at the...

WHITE PAPER:   Posted: April 10, 2008 | Published: March 1, 2005
This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.

WHITE PAPER:   Posted: March 31, 2008 | Published: January 1, 2007
This solution brief discusses the evolution of e-mail, what can cause system outages and best practices and software solutions that can help you protectively optimize your messaging infrastructure for business continuity.

BOOK:   Posted: March 27, 2008 | Published: June 1, 2007
New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures ...

WHITE PAPER:   Posted: March 21, 2008 | Published: March 1, 2008
This report is fourth in a series of quarterly surveys to TechTarget's IT Research Panel. Respondents' preferences for media consumption and technology marketing solutions are compared to initial benchmarks and trends established in our pre...

CASE STUDY:   Posted: March 12, 2008 | Published: March 1, 2008
Equifax built a comprehensive test database parallel to the client's current system - with the added challenge of a changing operations system and delivered a database solution that exceeded the client's expectations.

WHITE PAPER:   Posted: March 10, 2008 | Published: January 1, 2007
This white paper gives a IT administrators a new approach to computer deployment management and PC functionality.