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WHITE PAPER: Posted: May 5, 2008 | Published: October 1, 2007
As service-oriented architecture (SOA) moves from early-adopters to mainstream corporate initiatives, companies are challenged to quickly achieve their intended goals of business agility and cost savings from service reuse.
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sponsored by WebLayers 
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WEBCAST: Posted: April 9, 2008 | When: January 1, 2007
This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard.
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sponsored by Numara Software 
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WHITE PAPER: Posted: March 5, 2008 | Published: September 1, 2006
Justifying a strategic B2B initiative is especially critical. It encompasses integrating your major information systems to give your company the secure foundation it needs to collaborate effectively with customers, partners and suppliers. Fortunate...
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sponsored by Sterling Commerce Manufacturing Solutions 
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CASE STUDY: Posted: February 25, 2008 | Published: January 1, 2006
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
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sponsored by Parature, Inc. 
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WHITE PAPER: Posted: February 25, 2008 | Published: January 1, 2007
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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sponsored by Parature, Inc.
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SOFTWARE LISTING: Posted: February 22, 2008 | Published: February 1, 2008
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple.
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sponsored by National Instruments 
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WHITE PAPER: Posted: February 22, 2008 | Published: January 1, 2007
The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.
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sponsored by Cisco Systems, Inc. 
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WHITE PAPER: Posted: February 8, 2008 | Published: February 1, 2008
POSITIVE OUTLOOK FOR MARKETING SPEND: Annual Survey Reveals Top Strategic Priorities for ‘08; Better Accountability and Use of Customer Data Analytics Lead List of Accomplishments.
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sponsored by CMO Council 
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BOOK: Posted: February 7, 2008 | Published: March 1, 2007
This report highlights the approaches that leading SMEs take to achieve and extend this performance gap, serving as a roadmap for other smaller manufacturers.
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sponsored by PTC Small/Med Product Development 
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WHITE PAPER: Posted: August 24, 2007 | Published: August 1, 2007
"Marketing Outlook 2007" is a groundbreaking study conducted by the CMO Council uncovering the further changes executives plan to make in 2007 to upgrade organizational effectiveness, strengthen customer engagement and achieve even greater ...
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sponsored by CMO Council
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WHITE PAPER: Posted: July 18, 2007 | Published: October 1, 2006
Learn how IBM can help your bank make a better first impression. Manage the account opening process through improved efficiencies and integrated functionality.
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sponsored by IBM Line of Business 
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WEBCAST: Posted: September 29, 2006 | When: July 10, 2007
In this Webcast, Burton Group virtualization expert Andrew Kutz describes what is required to adequately monitor a virtual infrastructure.
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sponsored by Akorri 
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WHITE PAPER: Posted: October 17, 2005 | Published: July 19, 2005
Nearly 50% of European-based companies have no Marketing Performance Measurement (MPM) system in their organizations. What's more, only 9% say they have a "formal" comprehensive system in place.
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sponsored by CMO Council
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