TRANSCRIPT:   Posted: June 20, 2008 | Published: June 1, 2008
In this report, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

WHITE PAPER:   Posted: April 10, 2008 | Published: March 1, 2006
This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency.

WHITE PAPER:   Posted: February 27, 2008 | Published: February 27, 2008
As brand owners accelerate new product introductions globally and strive to promote customer brand loyalty, the challenge to optimize the supply chain becomes increasingly more complex.

PRODUCT OVERVIEW:   Posted: February 27, 2008 | Published: January 1, 2007
This integrated suite is comprised of several optimized "solution packages" that help clients manage a particular supply chain activity common to this vertical market-efficiently and cost-effectively.

WHITE PAPER:   Posted: August 20, 2007 | Published: August 1, 2007
Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.