WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
Posted: July 3, 2008 | Published: July 3, 2008


Topics:  CRM | ERP | Human Resources Services | Project Management | Remote Support Services | ROI | Software as a Service

WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI

CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: July 2, 2008 | Published: June 25, 2006


Topics:  Call Center Management | Customer Satisfaction | Remote Support Services | Web Services

WHITE PAPER - Read this white paper to learn about a hosted remote management platform that meets the stringent criteria of a mature managed services and remote management delivery platform.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Data Management | Remote Access Protocols | Remote Access Software | Remote Computing | Remote Network Management | Remote Support Services | VARs