WHITE PAPER -
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: July 10, 2008 | Published: July 10, 2008
VIDEOCAST -
In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance.
Posted: March 25, 2008 | Premiered: March 25, 2008
WHITE PAPER -
The white paper provides insight on technology that scales eCommerce applications to support more advanced end-user functionality and a rapidly growing user base.
Posted: February 13, 2008 | Published: January 1, 2008
WHITE PAPER -
Learn how financial services businesses can meet the high service levels, reduces costs and complexity, and allow the enterprise to rapidly develop and deploy new applications and services.
Posted: February 13, 2008 | Published: November 1, 2007
WHITE PAPER -
The Infosys VoIP Service Operations Solution gives you complete and vastly simplified control over your VoIP services.
Posted: October 19, 2005 | Published: April 1, 2005
SEE: 
WHITE PAPER -
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
VIDEOCAST -
In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance.
