CASE STUDY:   Posted: June 25, 2008 | Published: June 1, 2008
Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.

WHITE PAPER:   Posted: June 24, 2008 | Published: April 1, 2008
With version 5.5, the newest release of Opalis Integration Server, Opalis continues to extend the capabilities of workflow automation and integration.

WHITE PAPER:   Posted: June 24, 2008 | Published: June 1, 2008
This impact brief covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.

WHITE PAPER:   Posted: June 19, 2008 | Published: June 1, 2007
This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.

WHITE PAPER:   Posted: June 18, 2008 | Published: June 1, 2008
Get detailed information about business service automation from HP Software. Learn how it works, how it is different, what best-of-breed components make up the complete solution and how to use it for maximum efficiency.

WHITE PAPER:   Posted: June 10, 2008 | Published: January 1, 2007
Efficient field service companies have lower operating expenses, better productivity, higher customer satisfaction levels. Explore how mobile automation systems can be leveraged to support field service process and deliver more business improvements.

WHITE PAPER:   Posted: June 9, 2008 | Published: September 1, 2007
Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.

WHITE PAPER:   Posted: June 9, 2008 | Published: September 1, 2005
This paper documents a real-world field study that concludes that the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.

WHITE PAPER:   Posted: June 6, 2008 | Published: March 1, 2008
While we often talk about the big picture of SOA Governance and Virtualization, let's take a look under the hood at some of the nitty-gritty details of service enablement.

WHITE PAPER:   Posted: June 5, 2008 | Published: June 5, 2008
This E-Guide provides an overview of agile development and the development lifecycle benefits associated with agile adoption.

WHITE PAPER:   Posted: June 3, 2008 | Published: June 3, 2008
Learn how a managed services contract can help you and your business.

WHITE PAPER:   Posted: May 30, 2008 | Published: May 1, 2008
Maintaining high network availability and performance is a necessary part of running a productive business.

PRESENTATION:   Posted: May 27, 2008 | Published: May 27, 2008
A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.

PRESENTATION:   Posted: May 27, 2008 | Published: May 27, 2008
A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.

PRESENTATION:   Posted: May 27, 2008 | Published: May 27, 2008
Disaster recovery isn't just about being able to resume business as quickly as possible after a catastrophic incident.