WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - Converged Ethernet transport networks are enabled by packet optical networking platforms, a solution that combines fully–featured Ethernet aggregation, switching, and transport with OTN/DWDM.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Ethernet Switches | IP | Network Infrastructure | Networking | Telecommunications Industry | VPN | Wireless WAN

WHITE PAPER - This Expert Lesson will look at service providers' next-generation OSS/BSS challenges and opportunities, whether that means having a third-party assessment or outsourcing OSS/BSS network management.
Posted: June 10, 2008 | Published: June 7, 2008


Topics:  Fraud Protection | IP Networks | Operational Support Systems | PSTN | Telecommunications Industry | Unified Messaging | VoIP

WHITE PAPER - This document talks about the critical perspectives that are necessary for network planners and operators to address the opportunities and issues that are in the Carrier Ethernet market space.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  IPTV | LAN | MPLS | QOS | Telecommunications Industry

WHITE PAPER - This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This document highlights the details behind the recent Dynamic Frequency Selection government mandate and addresses the implementation requirements for the wi4 Fixed Point-to-Multipoint Canopy platform and the Point-to-Point 100 Series.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper discusses automated DFS configuration solutions that simplify implementation, operation and compliance of networks using 5 GHz unlicensed frequency bands worldwide.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper details how one service provider implemented point-to-point wireless. Learn the approach the provider took, the benefits the provider received, the challenges they faced and how they over came those challenges.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

PODCAST - In this podcast, Jeff Cotrupe and Kate Gerwig discuss how service providers are using a revenue operations center (ROC) to at long last integrate revenue processes with the rest of their OSS/BSS fabric.
Posted: May 27, 2008 | Premiered: May 27, 2008


Topics:  Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Services | Telecommunications Standards

CASE STUDY - A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
Posted: May 27, 2008 | Published: January 1, 2007


Topics:  Call Center Management | Contact Center Management | Customer Service | Help Desk Management | Telecommunications Industry | Tourism Industry | Web Content Management

PODCAST - Getting to a Carrier Ethernet solution that is truly carrier-class requires a clear understanding of the entire spectrum of issues, challenges and opportunities surrounding Carrier Ethernet.
Posted: May 20, 2008 | Premiered: May 20, 2008


Topics:  Ethernet Protocols | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards

WEBCAST - Even with standards work still underway, this webcast with Tom Nolle, President of CIMI Corporation, will shed light on why Carrier Ethernet is on the fast-track in carrier networks.
Posted: May 20, 2008 | Premiered: May 20, 2008


Topics:  Ethernet Protocols | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - Smart metering is increasingly being seen as a tool through which regulators and network operators will be able to shape electricity demand patterns in the future.
Posted: May 6, 2008 | Published: January 1, 2007


Topics:  Consumers | Data Management | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Networks | Telecommunications Services