WHITE PAPER - This paper discusses the production DBA's role in meeting those objectives and describes how Embarcadero Performance Center™, a best-of-class database monitoring tool, fits into the picture.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Databases | Enterprise | IT Departments | SLA | SQL

WHITE PAPER - This white paper examines the issues surrounding supply chain compliance and offers solutions that can help to reduce the deduction burden.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Balanced Scorecards | Compliance (Finance) | Quality Control | SLA | Supply Chain Management

WEBCAST - This Webcast details best practices for successfully deploying Java Web Portals. Learn how to improve Java performance without recoding existing applications.
Posted: September 3, 2008 | Premiered: September 4, 2008


Topics:  Application Performance Management | Application Performance Management Software | Internet Traffic Management | Java | Portal Applications Software | Portals | SLA | Web Site Monitoring

WHITE PAPER - Highly productive companies invest in a wireless strategy that extends productivity to factory and sales floors, conference rooms, lunch areas, remote offices--anywhere the job needs to get done.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  CRM | Productivity | SLA | Training

EDITORIAL RESOURCE GUIDE - This E-Guide explains an overview of virtualization monitoring, including examples of how companies are overcoming challenges associated with cost-efficiency, adaptive measures and VM sprawl.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Data Centers | Network Monitoring | Networking | SLA | Systems Management | VMware

WHITE PAPER - Read this white paper to address the challenge of translating archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Business Process Management | Content Management | Document Imaging | Document Imaging Software | Document Management Software | Document Production | SLA

ASSESSMENT TOOL - This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Capacity Planning | Network Capacity | Productivity | QOS | SLA

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WHITE PAPER - The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Collaboration | Cost Benefit Analysis | Data Centers | Data Management | Desktop Management | Investments | SLA | Software as a Service

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA

WHITE PAPER - The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Balanced Scorecards | Business Process Management | Business Process Outsourcing | Collaboration | Outsourcing | ROI | SLA

WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - SOA runtime governance takes up where design time leaves off. It is focusing on deployment, operation, monitoring, and runtime enforcement of policies. Read this white paper for the details.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Change Management | SLA | SLA Management Services | SOA | SOA Governance | Web Services

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

WHITE PAPER - New storage demands require new approaches to old storage problems. In this whitepaper learn how organizations can have better results from a storage technology standpoint, and get the biggest bang for their IT buck.
Posted: July 30, 2008 | Published: November 1, 2007


Topics:  Cooling Equipment | Cost Benefit Analysis | Data Storage | IT Infrastructure | MAID | Power Generation Equipment | Server Management | SLA