WEBCAST:   Posted: May 2, 2008 | When: May 22, 2008
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.

WHITE PAPER:   Posted: April 29, 2008 | Published: January 1, 2007
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.

WHITE PAPER:   Posted: April 24, 2008 | Published: April 1, 2008
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.

WHITE PAPER:   Posted: April 15, 2008 | Published: April 15, 2008
This white paper details the best way to approach BlackBerry mobile user management and what steps one must take in order to keep mobile devices connected and performing business functions anywhere, anytime.

WHITE PAPER:   Posted: April 15, 2008 | Published: April 15, 2008
This document outlines the roles and capabilities of ITSM and ITIL as applied to Mobile User Management by BoxTone® for BlackBerry smartphones.

PRODUCT OVERVIEW:   Posted: April 14, 2008 | Published: January 1, 2007
Learn how you can assess the risk of your supply chain implementations and assess your existing demand and supply planning processes, enabling you to reduce costs and improve service levels.

WEBCAST:   Posted: April 1, 2008 | When: March 1, 2008
Listen to this Webcast to learn how you can get a handle on all your company assets. Learn about a solution that can help your organization address its IT asset management process issues through audit, auto-discovery process tracking.

WEBCAST:   Posted: April 1, 2008 | When: March 1, 2008
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.

PRODUCT LITERATURE:   Posted: March 10, 2008 | Published: January 1, 2007
MPLS (Multi-Protocol Label Switching) is a common type of service offering from global telecom providers that removes much of the cost and complexity of more traditional point-to-point networks.

CASE STUDY:   Posted: February 13, 2008 | Published: January 1, 2007
Explore how you can save money without purchasing unnecessary hardware and realize measurable improvement in your response time, enabling you to reduce the CPU utilization of your Oracle database.

PODCAST:   Posted: January 9, 2008 | Premiered: January 9, 2008
Business today must ensure that IT and Business goals are aligned when implementing new generation architectures. IBM Service Management can help.

WHITE PAPER:   Posted: October 29, 2007 | Published: October 1, 2007
Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.

TRIAL SOFTWARE:   Posted: October 8, 2007 | Published: October 1, 2007
Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.

WHITE PAPER:   Posted: October 8, 2007 | Published: September 1, 2007
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

WHITE PAPER:   Posted: October 8, 2007 | Published: October 1, 2007
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...