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IT Agents  >  IT Workforce  >  Executive Management  >  
Succession Planning
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To Get Promoted in Customer Support, Do These Five Things
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
sponsored by Parature, Inc.
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WHITE PAPER:   Posted: June 9, 2008 | Published: June 1, 2008
Employee compensation represents one of the largest items on the P&L statement. Properly and effectively managing that expense, and achieving even razor-thin marginal improvements, yield compelling benefits in numerous key areas.
 sponsored by Workscape


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WHITE PAPER:   Posted: June 9, 2008 | Published: January 1, 2007
Wellness programs can play a vital role in lowering costs, improving the employee's health, reducing risks, and increasing productivity.
 sponsored by Workscape


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WHITE PAPER:   Posted: May 7, 2008 | Published: January 1, 2006
Be ready for the talent crisis by establishing a baseline set of objective metrics that will help you make the best talent management decisions. Learn how to develop a competency model for your talent management solution, without overwhelming effort.
 sponsored by Plateau System LTD.


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WHITE PAPER:   Posted: April 16, 2008 | Published: April 1, 2008
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
 sponsored by Avaya Inc.


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WHITE PAPER:   Posted: March 17, 2008 | Published: March 13, 2008
By moving succession planning to the forefront of the corporate agenda and taking a proactive approach to leadership and employee development today, organizations are laying a solid foundation for smooth leadership transitions in the future.
 sponsored by Plateau System LTD.


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WHITE PAPER:   Posted: March 10, 2008 | Published: March 1, 2008
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
 sponsored by Parature, Inc.


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WHITE PAPER:   Posted: March 9, 2008 | Published: March 1, 2008
Read this white paper to learn barriers to recruiting top talent and how you can stay at the forefront in the competition. Explore steps you can take to attract high-quality talent and keep them with your organization.
 sponsored by Authoria


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WEBCAST:   Posted: March 9, 2008 | When: March 1, 2008
Retaining and recruiting future leaders needs focus. View this Webcast to learn how you can improve the quality of your hires by enhancing the recruiter?s effectiveness and creating an employee value proposition.
 sponsored by Authoria


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WHITE PAPER:   Posted: March 9, 2008 | Published: March 1, 2008
In order to integrate performance and compensation management, Pepsi America had to achieve a number of goals: to create a human capital planning initiative centered on a comprehensive performance management process, communicate and align corporate goals
 sponsored by Authoria


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WHITE PAPER:   Posted: March 9, 2008 | Published: March 1, 2008
Learn about effective talent management processes and systems that can have a significant positive impact on business. Meet your critical talent management challenges with specific criteria for processes and systems well-suited for your company.
 sponsored by Authoria


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WHITE PAPER:   Posted: March 9, 2008 | Published: March 1, 2008
Read this white paper to learn five key steps to help you plan and manage a successful integrated talent management deployment. Learn best practices, pitfalls to avoid and how you can ensure a smooth implementation of your talent management strategy.
 sponsored by Authoria


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WEBCAST:   Posted: March 9, 2008 | When: March 1, 2008
View this Webcast to learn critical criteria for selecting a talent management system. Explore appropriate initiatives, a roadmap and a readiness assessment to help you in your selection.
 sponsored by Authoria


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WHITE PAPER:   Posted: March 9, 2008 | Published: March 1, 2008
Read this white paper to explore survey results regarding compensation management. Discover talent management strategies, compensation practices and impediments and how effective compensation management will help you achieve desired business results.
 sponsored by Authoria


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WEBCAST:   Posted: March 9, 2008 | When: March 1, 2008
The number one concern of talent management is the fear of not being able to replace top talent. It is important for companies to change how they think about leadership development to include everyone, not just the high potentials.
 sponsored by Authoria


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WEBCAST:   Posted: March 9, 2008 | When: March 1, 2008
Change how your company thinks about leadership development. View this Webcast to explore dangerous "half-truths" about talent and leadership, implications of leadership development, and benefits of distributed leadership.
 sponsored by Authoria


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